FAQ's

Are all shirts authentic?

Yes. We have a diverse global network with clubs, manufacturers and private sellers who follow our strict guidelines when sourcing stock. In the rare occasion a fake football slips through the various quality control checks, it will be donated to a local homeless charity.

What does your grading system mean?

10/10 = Brand New With TAGs (BNWT), Never worn

9/10 = Same quality as BNWT however doesn't contain the tags.

8/10 = A couple of small marks or pulls might be present on the garment.

7/10 = Same as above however both pulls, marks or printing defect on the garment.

6/10 = We don't stock any shirts below a 7/10 grade

 

How do you recommend washing my shirt?

Follow the washing instructions on the label. If in doubt turn inside out, wash on no higher than a 30°C cycle and under no circumstance use fabric conditioner or tumble dry the garment; this will ensure the shape & size of the shirt is retained and won't damage the printing.

What are your shirts sent in?

Our shirts are sent in plastic wallets which are made from 100% recycled material with a biodegradable additive.

 

Shipping

Do you ship worldwide?

Yes, we ship world wide using DHL. Other couriers are available upon request however this could change the amount it costs to ship.

 

How soon do you ship after an order is placed?

We aim for 24 working hours (A working hour is defined as 9-5 Mon to Fri excluding public holidays).

 

Will you provide a tracking ID?

Yes, once an order has been processed your tracking will automatically update.

Returns

Please see the returns section for further information regarding our returns policy.

 

Other Enquiries

For all other enquiries please email hello@retrofootballshirts.com